Grievance Redressal Cell

GRIEVANCE REDRESSAL CELL

“Problems have solutions, bring the change & be the change”

As human beings we have expectations from life and when these expectations are not fulfilled it paves way to discontentment and dissatisfaction. Similarly an institution creates a certain set of expectations among students, when these expectations are not met it leads to grievances. At New Horizon we prioritize student satisfaction, thus we are introducing a “Grievance Cell” where students can voice out their concerns or dissatisfaction pertaining to ITSR activities.

Objectives

To render a platform for the students to address their complaints, Issues and concerns.
To develop a responsive and accountable attitude among all the stakeholders in order
To maintain a harmonious educational atmosphere in the ITSR.

Procedure

The individual can visit the grievance cell at any given point of time to voice their concerns.
A grievance cell member will maintain a book of records to ensure transparency.
The concern/issue will be addressed and communicated to the higher authority.
A feedback for the same will be communicated to the individual who has raised the grievance
A suggestion box will be placed in the campus to address concerns.

Grievance Redressal Committee

2024-2025

1.Chairperson – Mr. Harikumar C, Director, ITSR.
2. Representative of the Department Council – Mr.Shihab P, Staff secretary.
3. Head Of the Department – Ms. Bijitha PR, Department of Sociology.
Dr. Greeshmadas M H, Department of Commerce
4. Student Representative (Girl) – Ms. Anjana RB, Secretary, Sociology Association.
5 Student Representative (Boy) – Mr. Rahul Chandran, Secretary, Commerce Association.
6. PTA Representative – Dr. Jamaludheen EK, Faculty in charge, PTA.
7. NSS Programme Officer – Ms. Aiswarya CS.
8. Staff Advisor – Dr. Shivani E Divakaran.

2023-2024

1.Chairperson – Mr. Harikumar C, Director, ITSR.
2. Representative of the Department Council – Mr.Shihab P, Staff secretary.
3. Head Of the Department – Ms. Bijitha PR, Department of Sociology.
Dr. Greeshmadas M H, Department of Commerce
4. Student Representative (Girl) – Ms.Dhwani NK, Secretary, Sociology Association.
5 Student Representative (Boy) – Mr.Sreeraj KC, Secretary, Commerce Association.
6. PTA Representative – Dr. Jamaludheen EK, Faculty in charge, PTA.
7. NSS Programme Officer – Mr. Shameed M.
8. Staff Advisor – Dr. Shivani E Divakaran.